Service Contracts
We have service agreement options available with varying levels of coverage and your system qualifies for any of the attached plans.
We strive to provide great service to all of our clients at any plan level.
FREE PLAN
The Free plan is included for all of our installed systems for the life of the system as long as your account is kept current.
PLAN DESCRIPTION : unlimited phone support for iss installed items during regular business hours
PHONE RESPONSE TIME BUSINESS DAY: 1 Business Day
PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. – 9:00 P.M.) : Next Business Day
ON-SITE RESPONSE TIME : As Available
PREVENTIVE MAINTENANCE – As Requested / Billed Hourly
CURRENT TRIP CHARGE : $50 (under 30 miles)
CURRENT ON-SITE HOURLY SERVICE LABOR RATE : $150 per man-hour
EQUIPMENT REPAIR COST: Actual
EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual
PROGRAMMING CHARGES : Billed Hourly
UPGRADE DISCOUNTS : N/A
OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Optional – $599 Installed Price
PROACTIVE SYSTEM MONITORING : N/A
BRONZE
PLAN DESCRIPTION :Unlimited Phone Support for ISS installed items during regular business hours and extended hours
PHONE RESPONSE TIME BUSINESS DAY: 4 Hours
PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY – 8:00 A.M. – 9:00 P.M.) : 4 Hours
ON-SITE RESPONSE TIME :Within 2 Business Days
PREVENTIVE MAINTENANCE –As Requested Billed Hourly
CURRENT TRIP CHARGE :Waived
CURRENT ON-SITE HOURLY SERVICE LABOR RATE : $150 per man-hour
EQUIPMENT REPAIR COST: Actual
EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual
PROGRAMMING CHARGES : Billed Hourly
UPGRADE DISCOUNTS : N/A
OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Optional – $299 Installed Price
PROACTIVE SYSTEM MONITORING : N/A
GOLD
PLAN DESCRIPTION : Full support and labor coverage
PHONE RESPONSE TIME BUSINESS DAY: 2 Hours
PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. – 9:00 P.M.) : 2 Hours
ON-SITE RESPONSE TIME : Within 1 Business Day
PREVENTIVE MAINTENANCE – 2 Per Year Included
CURRENT TRIP CHARGE : Waived
CURRENT ON-SITE HOURLY SERVICE LABOR RATE :Included for all service of covered products
EQUIPMENT REPAIR COST: Actual
EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual
PROGRAMMING CHARGES :Included during maintenance visits
UPGRADE DISCOUNTS : N/A
OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Included
PROACTIVE SYSTEM MONITORING : Included
PLATINUM
PLAN DESCRIPTION : Full support and labor coverage
PHONE RESPONSE TIME BUSINESS DAY: 2 Hours
PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. – 9:00 P.M.) : 2 Hours
ON-SITE RESPONSE TIME : Within 1 Business Day
PREVENTIVE MAINTENANCE – 2 Per Year Included
CURRENT TRIP CHARGE : Waived
CURRENT ON-SITE HOURLY SERVICE LABOR RATE :Included for all service of covered products
EQUIPMENT REPAIR COST: Actual
EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual
PROGRAMMING CHARGES :Included during maintenance visits
UPGRADE DISCOUNTS : 20%
OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Included
PROACTIVE SYSTEM MONITORING : Included
