Service Contracts

SERVICE PLANS

We have service agreement options available with varying levels of coverage and your system qualifies for any of the attached plans. 

We strive to provide great service to all of our clients at any plan level.

FREE PLAN

The Free plan is included for all of our installed systems for the life of the system as long as your account is kept current.

PLAN DESCRIPTION : unlimited phone support for iss installed items during regular business hours

PHONE RESPONSE TIME BUSINESS DAY:  1 Business Day

PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. ­– 9:00 P.M.) : Next Business Day

ON-SITE RESPONSE TIME : As Available

PREVENTIVE MAINTENANCE – As Requested / Billed Hourly

CURRENT TRIP CHARGE : $40

CURRENT ON-SITE HOURLY SERVICE LABOR RATE : $110 per man-hour

EQUIPMENT REPAIR COST: Actual

EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual

PROGRAMMING CHARGES : Billed Hourly

UPGRADE DISCOUNTS : N/A

OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Optional – $599 Installed Price

PROACTIVE SYSTEM MONITORING : N/A

BRONZE

PLAN DESCRIPTION :Unlimited Phone Support for ISS installed items during regular business hours and extended hours

PHONE RESPONSE TIME BUSINESS DAY: 4 Hours

PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY – 8:00 A.M. ­– 9:00 P.M.) : 4 Hours

ON-SITE RESPONSE TIME :Within 2 Business Days

PREVENTIVE MAINTENANCE –As Requested Billed Hourly

CURRENT TRIP CHARGE :Waived

CURRENT ON-SITE HOURLY SERVICE LABOR RATE : $110 per man-hour

EQUIPMENT REPAIR COST: Actual

EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual

PROGRAMMING CHARGES : Billed Hourly

UPGRADE DISCOUNTS : N/A

OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Optional – $299 Installed Price

PROACTIVE SYSTEM MONITORING : N/A

GOLD

PLAN DESCRIPTION : Full support and labor coverage

PHONE RESPONSE TIME BUSINESS DAY:  2 Hours

PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. ­– 9:00 P.M.) : 2 Hours

ON-SITE RESPONSE TIME : Within 1 Business Day

PREVENTIVE MAINTENANCE – 2 Per Year Included

CURRENT TRIP CHARGE : Waived

CURRENT ON-SITE HOURLY SERVICE LABOR RATE :Included for all service of covered products

EQUIPMENT REPAIR COST: Actual

EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual

PROGRAMMING CHARGES :Included during maintenance visits

UPGRADE DISCOUNTS : N/A

OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Included

PROACTIVE SYSTEM MONITORING : Included

PLATINUM

PLAN DESCRIPTION : Full support and labor coverage

PHONE RESPONSE TIME BUSINESS DAY:  2 Hours

PHONE RESPONSE TIME NIGHT/WEEKEND/HOLIDAY (8:00 A.M. ­– 9:00 P.M.) : 2 Hours

ON-SITE RESPONSE TIME : Within 1 Business Day

PREVENTIVE MAINTENANCE – 2 Per Year Included

CURRENT TRIP CHARGE : Waived

CURRENT ON-SITE HOURLY SERVICE LABOR RATE :Included for all service of covered products

EQUIPMENT REPAIR COST: Actual

EQUIPMENT REPLACEMENT COST (For Non-Repairable Equipment): Actual

PROGRAMMING CHARGES :Included during maintenance visits

UPGRADE DISCOUNTS : 20%

OVRC PRO CONFIGURATION FOR SYSTEM SELF-MONITORING : Included

PROACTIVE SYSTEM MONITORING : Included