System Monitoring Plans
Just like all electronics, technology systems occasionally experience disruptions and they usually arrive at the worst time.
Innovative wants to keep things simple for you by providing expert support when technology disruptions occur.
From proactively monitoring and fixing your system remotely to enabling you to reset your system easily – we have you covered.
Monitoring Plan Features
Below are our 2 basic system monitoring plans available to our customers. The Essential plan features the ability to remote into your system and diagnose issues reactively when you submit a help ticket via email or text. The Enhanced plan features proactive monitoring where disruptions are looked for and you have access to help by phone, text, or email when needed 24/7.
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Reactive Monitoring & Remote Repair – Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
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24/7 Email, Text and Chat Support – We’re available to communicate with you in whichever manner best fits your lifestyle.
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App Control– You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
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Proactive Monitoring – We’ll proactively monitor your technology system and troubleshoot potential issues before they arise.
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Reactive Monitoring & Remote Repair – Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
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24/7 Email, Text and Chat Support – We’re available to communicate with you in whichever manner best fits your lifestyle.
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24/7 Phone Support– Experience the convenience of a live answer by one of our knowledgeable technicians.
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App Control– You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.
- Whether most of your connected devices are up and running.
- The health of many connected AV devices and light switches (availability may vary depending on the manufacturer).
- Internet up/down state and average upload/download speeds.
What can’t we monitor?
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Quality of audio/video (a connected network media player may show as online but the audio/video may be experiencing issues).
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Different apps or services within connected network devices (i.e. Netflix not working or Pandora produces an error message within a functioning Apple TV or Sonos player).
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Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life, or threats from zombies.
Plan Pricing
Essential
$27.99/ month
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Reactive Monitoring & Remote Repair
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24/7 Email, Text and Chat Support
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App Control
Enhanced
$49.99/ month
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*Proactive Monitoring*
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Reactive Monitoring & Remote Repair
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24/7 Email, Text and Chat Support
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*24/7 Phone Support*
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App Control
Essential
$300/ year
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Reactive Monitoring & Remote Repair
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24/7 Email, Text and Chat Support
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App Control
Enhanced
$569/ year
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*Proactive Monitoring*
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Reactive Monitoring & Remote Repair
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24/7 Email, Text and Chat Support
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*24/7 Phone Support*
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App Control
System Requirements
OvrC Pro Devices – one of these devices must exist or be installed into your system for our monitoring plans to go into effect.
○ OvrC Pro Hub
○ Araknis Router
○ Pakedge (RK-1 or RT-3100) ○ Control4 Controller
○ Wattbox IP controlled
○ Panamax with Blue Bolt
Compatible Brands
