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Innovative Service Plans

Innovative’s service and maintenance department also offers a variety of service plans that are tailored to fit the unique needs of our clients and their specific systems. 

These plans provide various levels of support and can be customized to include services such as remote system monitoring, on-call technical support, and guaranteed response times for service visits.

We offer regular maintenance checks to ensure that systems are running smoothly, and any potential problems are identified and addressed before they become larger issues.

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Service Plan Tiers

Innovative’s service and maintenance department is a critical component of our commitment to providing our clients with unparalleled support and service. 

We are dedicated to ensuring that our clients’ systems continue to operate at peak performance and are committed to delivering exceptional service every step of the way…today, tomorrow, and always

Innovative’s service plan options are custom-built with a cost based on your specific technology system. This way, you can choose the level of support, response time, and coverage you want for your system.

FREE

Phone Support for ISS-installed items during regular business hours for troubleshooting needs and to schedule maintenance visits or service calls.

 

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BRONZE

Standard Phone Support for ISS-installed items during regular business hours and extended hours. Waived Trip charges and discounted labor.

 

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GOLD

Preferred Phone Support for ISS-installed items. Full support and labor coverage. Expedited response times and waived labor fees for programming and service work.

 

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PLATINUM

Priority Phone Support for ISS-installed items. Full support, labor, and equipment coverage with an upgrade discount. Waived on-site and programming labor & repair costs.

 

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